Your information, handled with care.

Information You Choose to Share

When you contact City Cruze L.A. by phone, text message, email, social media, or through our website, you may voluntarily provide information needed to respond to your inquiry or arrange transportation.

Depending on the service requested, this may include:

• Name
• Phone number
• Email address
• Pickup and drop-off locations
• Travel dates and times
• Flight information
• Number of passengers
• Luggage information
• Child-seat requirements
• Other trip details you choose to provide

We use this information primarily to communicate with you, prepare quotes, arrange transportation, manage reservations, provide trip updates, and deliver the services you request.

Online Reservations, Moovs

City Cruze L.A. uses Moovs as its online reservation and transportation-management software. When you use our online booking system, information you enter into the reservation process may be processed through Moovs to create and manage your reservation, communicate trip information, assign transportation, and provide service.

City Cruze L.A. may access the reservation and trip information necessary to provide your transportation. You can review the Moovs Privacy Policy for information about how Moovs handles information through its platform.

Payments, Stripe

Online payment processing is handled securely through Stripe. City Cruze L.A. does not receive or store your full credit or debit card number through our website. Payment-card information is submitted to and processed by the payment processor.

City Cruze L.A. may receive transaction-related information needed to manage a reservation, such as payment status, amount paid, refunds, transaction references, or limited payment-method information provided by the processor. You can review the Stripe Privacy Policy for details about Stripe's practices.

How We Use Information

Information may be used to:

• Respond to transportation inquiries and provide quotes
• Create and manage reservations
• Communicate pickup and driver information
• Monitor relevant flight information for scheduled airport transportation
• Process and confirm payments
• Provide customer support
• Maintain business and transaction records
• Address disputes, refunds, or service issues
• Meet applicable legal, regulatory, insurance, accounting, or safety requirements

Information Sharing

City Cruze L.A. does not sell customers' personal information. Information may be shared only when reasonably necessary to provide or support the requested service, including with service providers involved in reservations, payments, communications, transportation operations, or other business functions.

Trip information may also be provided to an assigned driver or transportation provider when necessary to perform a scheduled ride. Information may also be disclosed when required by law or when reasonably necessary to protect customers, City Cruze L.A., or others.

Text Messages and Communications

If a customer provides a mobile phone number in connection with an inquiry or reservation, City Cruze L.A. may use that number for communications related to the inquiry or transportation service. This can include booking confirmations, pickup instructions, driver information, trip updates, and customer-service communications.

Data Retention

City Cruze L.A. retains business, reservation, and customer information only for as long as reasonably necessary for legitimate business purposes and to satisfy applicable legal, accounting, insurance, regulatory, dispute-resolution, and recordkeeping obligations. Information processed independently by third-party providers may be retained according to those providers' own policies.

Third-Party Services

Our website and reservation process may use third-party services, including Moovs for reservation and transportation management and Stripe for payment processing. These services maintain their own privacy practices and policies.

City Cruze L.A. does not currently use its own analytics or advertising tags on this website. Pages that embed third-party services, including the Moovs reservation portal, are also subject to those providers' practices.

Your Privacy Choices

You may contact City Cruze L.A. with questions about information you have provided to us or to request an appropriate correction or deletion. Requests are subject to information we may need or be required to retain for legitimate business, legal, accounting, regulatory, safety, or recordkeeping purposes.